Refund Policy

This Refund Policy applies to subscription payments for the Appora service operated by Appora.

Subscriptions

Appora is billed in advance on a recurring monthly basis. You can cancel at any time from the billing area; your plan then remains active until the end of the current billing period and is not renewed. We do not provide pro-rated refunds for the unused part of a billing period except where required by law.

When we provide refunds

• A duplicate or clearly erroneous charge caused by a billing fault on our side.
• A sustained failure of the Service that prevents core use and that we are unable to resolve within a reasonable time after you report it.
• Where a refund is required under the Australian Consumer Law or other applicable law.

What is not refundable

• Change of mind after a billing period has started.
• Results not meeting expectations. AI-generated content and social outcomes vary and are not guaranteed.
• Issues caused by third-party platforms (for example Meta account restrictions or API changes) that are outside our control.

How to request a refund

Email support@appora.au from the address on your account within 14 days of the charge, with your account email and a short description of the issue. Approved refunds are returned to the original payment method via Stripe and can take several business days to appear.

Contact

Appora, 35 Flanders St, Salisbury QLD 4107, Australia.